Shipping + Policies
Mercerie René Giroux Men’s Wear RETURN & EXCHANGE POLICY
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Mercerie René Giroux Men’s Wear has been in the business of satisfying clients for over 50 years. Our over-arching philosophy is one of mutual respect. We stand behind the quality of our products but recognize that from time to time, sensible solutions may be found outside the parameters of the following policies. Ultimately, we want to make our customers happy and treat them fairly and only ask that integrity be reciprocated.
01
Items must be returned new, unworn and in the condition in which they were received. If the items in question are not in resalable condition, we reserve the right to decline a return or exchange if the item does not meet our standards.
02
Please write us an e-mail before returning any items with a brief description why you are returning the items. renegiroux@bellnet.ca
03
Credit or exchange will be applied once we receive the items
04
Regular shipping charge will be applied. If you need express shipping please call us or write us an e-mail. Extra charge will be applied for express shipping.
No shipping cost will be refunded.
05
We cannot accept returns or exchanges of intimate apparel, underwear and socks.
06
If we identify an unusual or unreasonable return patterns, we may restrict or refuse future transactions.
07
You may return the items for a refund or exchange within 14 days from the date of purchase or delivery.
08
If you are unable to visit our location to return an online order, we invite you to return or exchange it by courier or by Canada Post.
Sincerely,
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Giroux Ltd
522 Montreal Rd,
Ottawa, On, K1K 0T9
P: 613.842.9874
F: 613.842.9875